Refund Policy


Returns Valid Time:

Our policy is valid within 14 days after signing. If 14 days have gone by since you received your purchase, unfortunatelywe can’t offer you a refund or exchange.

Homelovs guarantees total customer satisfaction with the items you purchase from If have any problems with the products your purchased, please feel free contact us via email: or Tel: +8619962000045 within 14 Days after signing.

Return Shipping Fees:

1. We will pay the return shipping fee when:

a) The products are broken in their delivery, If found the products are incompact, please check the condition and return them to us, we will pay for the returning fee.

b) The products are worng sent, which are not the customer bought, please contact with 14 days after signing.

2. Customer should pay the return shipping fee when:

a) The shipping address are wrong, so the products can't be deliveried successfully.

b) Customers do not like them anymore for personal reasons. In order to return an item customer is responsible for shipping back to us.

c) Want to exchange for another one.


If you have received your item(s) defective or incorrect: 

-Take a picture of the defective/incorrect item(s) showing the issue.
-Contact us Via Email: or Tel:19962000045


If you have received your item and would like a refund or exchange: 

-Contact us Via Email:

Note: Customers will only be charged once for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.

-You will be refunded for the merchandise total, plus applicable sales tax paid within 7 bussiness days.
-Please be aware that the product must come in its original packaging and must be returned in the original condition that it was received, unused. We reserve the right to decline any item that comes back to us used.

-If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
-Nextcontact your bank. There is often some processing time before a refund is posted.
-If you’ve done all of this and you still have not received your refund yet, please contact us at

There are certain situations where only partial refunds are granted (if applicable)
-Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Only regular priced items may be refunded, unfortunatelysale/promotional items cannot be refunded.

Coupon Codes 

-Discount codes must be applied at the time of checkout - You must press "Apply" to see the order total update.

-We cannot adjust any prices after the order has been submitted. 

-Only one code can be used on a purchase 

-Coupon codes cannot be applied to previous purchases


Orders can only be canceled within 24 hours from the time of purchase. If it's more than 24 hours, we can no longer cancel the order as it has already been fulfilled by that time.

Contact Us:

Any problems please contact us via email: Tel: +1 199 6200 0045