FAQs

FAQs

HOW DO I PLACE MY ORDER?

1. Finish adding your items to your shopping cart.
2. Click on the shopping cart icon on the top right corner of your screen.
3. If you see all the items you want in your cart then you can continue through our checkout by clicking on the orange "Check Out" button at the bottom of the page.
4. You may choose to process through our regular website checkout or through PayPal. 

    • If you wish to continue through PayPal, please click on the PayPal button.
    5. You will be transferred to our Customer Information page. You will be  prompted to enter your:
      • Email address
      • Name
      • Shipping Address

      6. If you have a valid discount code, you may enter it in the " Discount code" field. Be sure to click on the "Apply"  button in order to have your discount calculated and applied to your order.
      7. Continue by clicking “Continue to Shipping” button. Please make sure you have input your shipping address correctly. 
      8. Choose your preferred shipping method. Once everything is completed, click on “Continue to Payment Method”.
      9. From here you will be prompted to enter in your payment details for your order.
      10. Once you have completed the form, click on the "Complete Order" button.You will be brought to a screen that provides an order summary together with an on-screen order confirmation, as well as a second confirmation via e-mail.

        * Should you encounter any difficulties during the checkout process, please feel free to contact our customer service team by sending us an email at support@falovshe.com.

        WHY IS MY TRACKING NUMBER NOT UPDATING ONLINE?

        Since we are working with an overseas fulfillment center please allow 4-7 days for your tracking number to be updated in their system once your shipping confirmation email is received. 

        Please be assured that once your tracking number is sent to you, your order has in fact shipped. Some tracking numbers may display that your order is not found or is still in Asia even when it is well on its way to you, this is because Asia is one of the largest International postal hubs and updating their tracking systems can take time. 

        WHAT IF THERE ARE ITEMS MISSING OR INCORRECT PRODUCTS WHEN I RECEIVE MY ORDER?

        For missing or wrongly shipped items, please contact us at support@falovshe.com. Please quote your transaction reference number (Order #) and provide us with a proof (image file size should be below 1MB). We will be more than happy to reship you the correct item with no extra cost and we will not ask for the item that was wrongly sent to you back! You may keep it as a gift from us.

        HOW DO I KNOW THAT MY ORDER HAS BEEN SUCCESSFULLY SUBMITTED?

        You will receive an email confirmation containing the Order Number and details of your purchase. Once your order has been shipped you will receive another email confirmation, your shipping confirmation email, which will contain your tracking number and other details regarding order status in it.

        I WOULD LIKE TO CHANGE MY ITEMS ORDERED. WHAT SHOULD I DO?

        Amending your order is allowed on or before 11:59pm (CST) on the same day from the order being placed. You may contact us via support@falovshe.com to request for change.

        HOW DO I ADD ITEMS TO MY CART?

        To add items to your cart:

        1. Navigate to the page of the item you are interested in and then choose your preferences of the item. When you click the “Add to Cart” button, you can click the "view cart and checkout" button that pops up or you can go to the shopping cart icon at the top right corner of the page.
        2. Enter the quantity of the item that you would like to order using the "Quantity:" field next to the image of the item. After you have entered a quantity, you can continue shopping or choose to complete your order.

          HOW DO I VIEW WHAT’S IN MY SHOPPING CART?

          To view the contents of your cart, click on the Cart icon located on the top of the website page. Once you click on this icon, you can easily change the quantity you want to purchase of any item in your cart by updating the number in the quantity field. You can also delete any item in your cart by clicking the “Remove” link to the bottom of the quantity listing.

          HOW DO I REMOVE ITEMS FROM MY CART?

          First, click on the “Cart” icon in the upper-right corner of your screen. This will allow you to view all items currently in your cart. Once you have identified the item that you would like to delete, click on the “Remove” button above the quantity list. This will automatically remove the item and have the page refresh to have your changes reflected.

          HOW DO I CHANGE THE QUANTITY OF A PARTICULAR ITEM IN MY CART?

          First, click on the “Cart” icon in the upper-right corner of your screen. This will allow you to view all items currently in your cart as well as the quantities that you have chosen for each item. To change the quantity of an item in your cart, move your cursor to the “Quantity” field for this item and type in the quantity desired. Once you do this, the quantity and associated dollar amount will be automatically updated and reflect the correct amount for both the quantity and the cost located at the bottom of the page above the checkout button.

          WHAT ARE THE RECOMMENDED BROWSERS FOR THIS SITE?

          Google Chrome, Safari, Firefox, Internet Explorer

          WHAT ARE YOUR PAYMENT OPTIONS?

          We accept all major credit cards (MasterCard, Visa, American Express, and Discover, etc), as well as PayPal, Apple Pay, and Amazon Pay.

          HOW DO I MAKE PAYMENTS USING PAYPAL?

          PayPal is the easiest way to make payments online. Once you have finished adding items to your shopping cart and are ready to complete your transaction, you may click on the “PayPal” button. You will be redirected to the PayPal website. Be sure to fill in your details correctly for fast & hassle-free payment processing.

          WHEN CAN I EXPECT TO RECEIVE MY SHIPMENT?

          All orders are shipped from our warehouse within 2-5 business days of the order being placed. Shipment will arrive in between 7-14 business days after the shipment date, depending on the availability of the carrier provider and location. We do apologize that shipment delay may occur if the shipment requires customs clearance or inspection, or transportation delay caused by carrier service.

          HOW CAN I TRACK MY ORDER?

          A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order through our Track Your Order 

          If you did not receive your Tracking number for any reason then please contact us at support@falovshe.com and we will gladly provide it to you :).

          WHY DO I HAVE MULTIPLE TRACKING NUMBERS?

          Here at Latest Elite we carry products that ship from different warehouses and locations. If you've ordered multiple products it is likely your items will have separate tracking numbers and will arrive within a few days of each other. 

          Please be sure to check the status of each delivery for more information!

          WHAT ARE YOUR SHIPPING RATES?

          Shipping is calculated at checkout. We offer standard & Express. If you would like Express shipping then please contact us at support@falovshe.com

          NOTE: We love to do Free Shipping events, so please look out for them! :)

          WHICH COUNTRIES DO YOU SHIP TO?

          We are proud to say that we ship Worldwide! 🌎✈️

          I NEED EXPRESS SHIPPING!

          If you require express shipping for an item, please contact us at support@falovshe.com with the following information:

          Product Title

          Intended Shipping Address

          We will reply with a quote immediately. 

          HOW CAN I CHANGE MY SHIPPING ADDRESS?

          Changing of address is only allowed on or before 11:59pm (CST) on the same day of placing an order. You may contact us via support@falovshe.com to request for the change.

          CAN I DELIVER TO ANOTHER ADDRESS, OTHER THAN MY CARD BILLING ADDRESS?

          Yes, of course.

          HOW IS MY ORDER SHIPPED?

          Orders are shipped during regular business days, excluding holidays. Any orders placed on Saturday or Sunday will be shipped the following Monday.

          WHERE IS MY ORDER BEING SENT FROM?

          We source our inventory from several locations within the US, Europe, and Asia. In order to keep our inventory affordable, fresh, and up to date with the latest styles we have a centralized fulfillment center in Asia that all of our products ship from.

          DISCOUNT CODES & PRICE ADJUSTMENTS

          Who doesn't love a Sale! Because our sales are only temporary, not a permanent price change, we are unable to honor any price adjustments. Coupon codes must be entered at the time of purchase, no adjustments will be made if a code is not entered at the time of purchase.

          WHAT IS YOUR RETURN & EXCHANGE POLICY?

          Please refer to our Return Policy relating to returns. Our customer service is open 24/7 so please contact support@falovshe.com if you have further questions. We will reply to your inquiry as soon as possible.

          HOW TO RETURN YOUR ITEM?

          To return an item please contact our customer care email support@falovshe.com with your order details and reason for return.

          WHAT IS YOUR CANCELLATION POLICY?

          Cancellation of order is allowed on or before 11:59pm (CST) on the same day. After that time, cancellation will no longer be entertained. You may contact us via support@falovshe.com to request for cancellation.

          IS ORDERING ONLINE SECURE?

          Yes. We take the utmost care with the information that you provide us when placing an order through our online store (or through any other means). The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. 

          IS IT SAFE TO USE MY CREDIT CARD ON YOUR WEBSITE?

          To ensure a safe payment procedure, our website uses the credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256.

          IS MY PERSONAL INFORMATION KEPT PRIVATE?

          Any information that you share with us is private and confidential. At no point will we share, rent, or sell your personal information without your consent, except as required by law.

          If you have any additional questions you can reach us at support@falovshe.com